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Are you looking for some answers about Trek Rides? You’ve come to the right place – check out the useful resources below that will help you get set up!

General Questions

A. Trek Rides is a software-powered public transit service that is completely digital and responds to commuters, and is now available in Puchong, Ampang & UM-Bangsar South, UPM-Serdang & Hulu Kelang with plans to open up in more locations. The service uses a variety of vans, multi-purpose vehicles (MPVs) and mini-buses to ferry commuters to their destinations just like how a public bus service does. But unlike public buses, commuters can interact with the Trek Rides drivers at any time via the Trek Rides app.

A. Trek Rides is a Demand-Responsive Transit (DRT) service. This means that while the service is used by the public, commuters do not need to wait for a vehicle at a fixed bus stop, adhere to a fixed bus timetable or route. They can order, manage, track and get estimated times of arrival for their journeys. Think of it as having the capacity and affordability of a public bus but with the convenience and rich features of an e-hailing app. In this way, Trek Rides responds to the demands of commuters, hence the term DRT.

A. With Trek Rides, a vehicle can, for example, pick up six different people at six different locations but going to different destinations on the same ride. It can even pick up a seventh passenger along the way and accommodate his/her destination without extending the duration of the trip for other passengers.

Trek Rides comprises two parts: Firstly, the Trek Rides app that users download; secondly, a backend computing platform that uses advanced software-powered intelligence to perform calculations in real-time in order to match passengers to the right vehicles and to ensure minimum travel duration and accurate estimated times of arrival, even when there are different destinations for different people on the ride.

A. Unlike on-demand shuttle buses, Trek Rides do not have fixed routes, stops or timetables. It also differs from van-pooling services, which may offer door-to-door trips for commuters, but would require advanced booking and do not guarantee arrival and journey times because it does not intelligently route and dispatch the vehicles. While on-demand shuttle buses and van-pooling services do use apps to interact with drivers, they do not have the intelligent routing software at the backend to guide drivers to use the best routes to pick up and drop their passengers. In other words, the app on these services is used primarily by commuters only to order the trip and to track where the vehicle is at any time.

A. Trek Rides is operated by Asia Mobiliti, a Malaysian transit technology software company and its partner, a licensed transport service provider operating a professional fleet of vehicles and trained drivers.

A. There will be a variety of vehicles used for Trek Rides. This could include a 10-seater van, an 18-seater shuttle bus, a multi-person vehicle (MPV), a 20-seater minibus, as well as a low floor, fully electric minibus.

A. Trek Rides is currently operating in Puchong, Ampang & UM – Bangsar South. The DRT Service will run based on schedule as here below:

  1. Puchong Zone – Operating hours from 7:00 AM – 9:00 PM daily
  2. Ampang Zone – Operating hours from 7:00 AM – 9:00 PM daily
  3. UM-Bangsar South Zone – Operating hours 7:00 AM – 9:00 PM daily
  4. Hulu Kelang Zone – Operating hours 7:00 AM – 9:00 PM daily
  5. UPM Serdang Zone – Operating hours 7:00 AM – 9:00 PM daily

A. This will be the first phase of the pilot trial where the feedback gathered will be used to plan other routes in the future. Once this phase is completed, there will likely be other pilot areas introduced and announcements will be made in due course.

A. This DRT service will benefit commuters from our community partners living and working in our Zones to benefit most from this service.

A. Trek Rides uses “geofencing,” a virtual defined perimeter that allows a vehicle to serve a small enough area thereby ensuring commuters’ are able to get to their destinations on time. Trek Rides also uses “virtual stops” to enable commuters to be picked up and dropped off at a location within a geofenced area shown on the Trek Rides app. This means commuters only need to make short walks to where they want to be picked up and from where their destinations are, rather than having to wait at a designated, physical bus stop at a fixed time.


A. Trek Rides fee for our Zones are as per below;

  1. Puchong Zone – RM 2 Per Ride
  2. Ampang Zone – RM 2 Per Ride
  3. UM-Bangsar South Zone – RM 1 Per Ride
  4. Hulu Kelang Zone – RM 2 Per Ride
  5. UPM Serdang Zone – RM 2 Per Ride

A. We accept payment via e-Wallet (Touch N Go & GrabPay) & Credit Card (Visa & Master)

Safety and Protection

A. Commuters should adhere to the standard practices when riding on Trek Rides. This includes staying seated during the ride, wearing seatbelts whenever possible, and adhering to government-mandated Covid-19 SOPs guidelines for public transit.

A. Yes the app has such a button, which users can use to contact a saved emergency contact and the authorities such as the police. You may refer this link at checkout more details on how to make emergency call from Trek Rides App. 


A. Commuters can contact number Trek Rides Customer Service should there be an accident and you will be guided as to what to do next. You can also speak to our professional fleet of drivers and they will advise you on what to do next.

Signing Up, During and After Trip

A. To sign up for this service, you’ll need a minimum of a smartphone that supports either Apple iOS or Android. You will also need to be at least 18-years-old to use this service.

A. You can sign up here. For further guidance, you may refer to our User Guide.

A. After verification, you will receive an email guiding you on how to download the Trek Rides App, please note only registered and verified users will have access. Once the app has been downloaded, you can proceed to request a pick up at the nearest virtual stop to you. After walking to this virtual stop, the app will give an estimated time of arrival to your destination. When the vehicle arrives, just hop on board and enjoy the ride. When you reach your intended destination, just alight from your seat at the virtual stop nearest to your destination. Please view our User Guide for more information.

A. One of the advantages of a DRT is that you can change your destination while on a ride, due to the demand-responsive nature of the service. That said, this feature will not yet be available during the pilot phase but eventually, such advanced features will be added into the service.

Terms and Conditions

A. You can refer to our detailed terms and conditions here.

Privacy and Personal Information

A. You can refer to our detailed policies here.

A. Visit our website at

A. Account deletion can be performed within Trek App in the Profile menu under the Account tab. This will remove all user-specific data such as your phone number, email address, name, and other identification data that you have provided Trek to verify your identity.