Refund Policy

1. Passengers are required to make full payment of the Trek Rides fare charges  offered in the Application by any of the selected modes of payments which may be cash, Touch n Go or any cashless payment methods available on the application at the point of booking. 
2. Passengers may cancel your booking request any time before your ride offer is being accepted. 
3. If passengers decide to not show up at the designated pick-up location indicated on the app, you will still be charged the full fare. 
4. For any rides that are canceled  more than 1 minute after booking, we reserve the right to charge a RM 1.00 cancellation. This is due to the fact that, as soon as a booking is confirmed, there is a dedicated vehicle which might need to reroute in order to pick-up the passenger. This might end up adding a detour to the driver and changing the ETA of existing passengers. However, if a cancellation occurs because the current ETA is more than 5 minutes greater than the original ETA, the passenger will not be charged any cancellation fee and fare.