- Passengers are required to make full payment of the Trek Rides fare charges offered in the Application by any of the selected modes of payments which may be cash, Touch n Go or any cashless payment methods available on the application at the point of booking.
- Passengers may cancel your booking request any time before your ride offer is being accepted.
- If passengers decide to not show up at the designated pick-up location indicated on the app, you will still be charged the full fare.
- For any rides that are canceled more than 1 minute after booking, we reserve the right to charge a RM 1.00 cancellation. This is due to the fact that, as soon as a booking is confirmed, there is a dedicated vehicle which might need to reroute in order to pick-up the passenger. This might end up adding a detour to the driver and changing the ETA of existing passengers. However, if a cancellation occurs because the current ETA is more than 5 minutes greater than the original ETA, the passenger will not be charged any cancellation fee and fare.