Passenger Experience
Book a Ride
Passengers book a ride on the Trek Rides app and is directed to a virtual pick-up point within walking distance of their location. Provided with an Estimated Time of Arrival (ETA) of the vehicle.
Pick-up
Vehicle arrives to pick-up passenger with ETA for drop-off.
Mobile fare payment
Passenger pays with Touch ‘n Go eWallet linked to the Trek Rides app
Drop-off
Passenger is transported to the drop-off location while sharing the ride with others.
Passenger Experience
Book a Ride
Passengers book a ride on the Trek Rides app and is directed to a virtual pick-up point within walking distance of their location. Provided with an Estimated Time of Arrival (ETA) of the vehicle.
Pick-up
Vehicle arrives to pick-up passenger with ETA for drop-off.
Mobile fare payment
Passenger pays with Touch ‘n Go eWallet linked to the Trek Rides app
Drop-off
Passenger is transported to the drop-off location while sharing the ride with others.
How does Trek Rides work
At the heart of Trek Rides
Routing Engine
Uses artificial intelligence to calculate what are the best routes and pickups or drop offs for single-multiple passenger bookings.
Updates the routes in real-time while reporting the location and ETA changes to drivers and passengers.
Minimises empty vehicle runs by ensuring they are always matched to ride requests.
Passenger App
Connects passengers to vehicles for ride booking.
Allows passengers to track rides and monitor estimated time of arrival (ETA).
Enables payments using a variety of options (coming soon).
Driver App
Dynamically and intelligently routes vehicles to passengers.
In-built navigation system generates virtual pickup and drop off points to guide drivers.
Enables communication between drivers and passengers.
Learn More about Demand Responsive Transit (DRT)
Understanding Demand-Responsive Transit (DRT): Exploring what DRT is and is not in today’s world
What is a DRT service like? Come follow Nabil as he journeys through a DRT service
Understanding Demand-Responsive Transit (DRT): Exploring what DRT is and is not in today’s world
What is a DRT service like? Come follow Nabil as he journeys through a DRT service